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Created: March 10th 2012
Last updated: May 1st 2020
Categories: IT Support
Author: Marcus Fleuti

Adobe Photoshop CS3, CS4, CS5, CS6 crashes unexpectedly when opening files or create a new document

Tags:  Adobe,  Photoshop

Adobe Photoshop may crash unexpectedly when opening or creating new files. The error message is as following:

Adobe Photoshop CS5 has stopped working
Windows is checking for a solution to the problem

.... and after about 20 seconds:

Adobe Photoshop CS5 has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.

Solution

To solve the issue simply disable the OpenGL in Photoshop or - even better - try finding a suitable driver for your graphics card or exchange the graphics card with one that works properly with Photoshop.

Disable the Adobe Photoshop OpenGL Support